Frequently Asked Questions

What is JMArket Place?
JMArket Place is the official online store of UP JMA, a non-profit student organization based in UP Diliman.

Why should I buy from JMArket Place? 
All of our profit goes towards UP JMA's socio-civic initiatives, which support the holistic development of 43 bright, yet underprivileged children. For more information, please visit upjma.com/kids.

How do I order? 
Simply add the products you want to purchase to your cart. Once you are done, go to your cart and review all the products you intend to purchase. Then, press 'Check out'. After inputting your personal information, your order will be recorded, and you may proceed with payment.

What are your payment methods? 
We accept Bank Deposits/Transfers and e-wallet payments (GCash).

How do I pay? 
You may pay through BPI Bank Deposit or GCash. Details will be presented upon check out. 

In which areas do you deliver? 
We deliver anywhere within Metro Manila! For customers outside Metro Manila, please contact finance@upjma.com, so that we may be able to assist you.

When can I expect my order to arrive? 
Once payment is received, you can expect your order to arrive around 3-5 business days from the day of payment.

What are your shipping methods? 
We will take care of the shipping, so you don't have to worry about booking a courier! We will inform you when your package is due to arrive! 

How much you charge for deliveries? 
We charge a flat fee of Php ___. 

How can I cancel/refund orders? 
Unpaid orders will be automatically cancelled after three days. For paid orders, we have a 30-day return policy. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Kindly contact finance@upjma.com to initiate the return process. For more information on our refund policy, please refer to jmarket-place.myshopify.com/policies/refund-policy

What are your cutoff times? 
You may place your order at any time, but your order may only be processed during our business hours (8:00 am - 5:00 pm).